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Medical Records

We are happy to provide you with a copy of your medical record or send it to a designated physician or facility on your behalf. Please print and complete this form and return it to us by fax or mail, along with a copy of your picture identification. Please be aware that there is a fee for copying the record if the request is for anything other than continuing care. The amount will be determined once we have received your request.

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Medical Record FAQ

How do I get a copy of my medical record?
You must complete an Authorization to Disclose Protected Health Information form to receive your record. Patient record requests will not be completed without picture identification. Third-party record requests will not be completed without valid patient authorization.

How can I obtain the Authorization to Disclose Protected Health Information form?
Contact Health Information Management at 321-752-1561 or print and complete this form.
For radiology images, please call 321-752-1561 or fax your request to 321-504-0075. There is a $10.00 charge per CD to be burned.

 

How long will it take to fill my request?
Florida state law allows 14 business days, however, Melbourne Regional Medical Center usually processes record requests within seven to 10 (ten) business days.

Will I be charged for copies of my medical record?

  • Patients –Yes, there is a flat rate fee for paper copies of medical records for either pick up, mail paper or mail of CD. THe rate is $6.50. The first 25 pages are free for all walk in patients. There is no charge for medical records to be faxed to a provider for continuing care.
  • Third-party Requests – MRO will contact the third party and let them know what the charge will be.
  • All charges are based on the state mandated allowance for copying services.

 

What type of information can I request?
Requesting only pertinent information will save you money, as you will obtain the most important information about your stay. If you require more information, you may make an additional request. Melbourne Regional Medical Center does not maintain records for doctor’s offices. You will need to call your doctor specifically to request their office records.

What if I just want to view my record?
We do not currently have the ability for viewing electronic records.

How long do you keep medical records?
We keep your visit information on file for seven years.

What if I have a question about my medical record?
Health Information Management can only supply copies of your record; we cannot discuss or interpret any information contained in the record with you or anyone else.

What if I’m requesting records for someone else or a family member?
You must provide the proper documentation for proof of Guardianship or Power of Attorney for the patient whom you are requesting the records If the patient is deceased, a Death Certificate indicating your authorization to obtain the records is required.

What if I want to make a correction to my medical record?
Please contact 321-752-1561 and they will assist you with getting an amendment form and explain the process.